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merchant-experience

Why Soft Merchant‑Experience Metrics Are the New Conversion Levers in 2026

In 2026 the smartest payment teams measure more than latency and success rates. Learn how emotion‑adjacent metrics — trust signals, friction moments and acknowledgement rituals — are driving measurable conversion gains and long‑term merchant retention.

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Malik Ortega2026-01-14
Why Soft Merchant‑Experience Metrics Are the New Conversion Levers in 2026
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